In a context of high competitiveness such as the current times, production requires a convergence of resources and efforts and, mainly, the full use of organizational skills to offer high quality products at competitive prices.. After all, producing and producing well are not exactly synonymous.. The secret lies in operational excellence – the challenge that separates successful organizations from those trying to do something. Carrying out the production process with perfection – in all its intricacies and throughout its complex scope – requires the ability to perfectly integrate all stages, from the entry of inputs, involving the supply chain, to the exit of finished products or services offered to the market through a chain of distributors.. Production Management cannot be done empirically and at random. It needs to be done in a rational, planned, integrated, coordinated and excellent way.. This requires a vision of the whole and a systemic approach, capable of balancing and harmonizing the various rhythms and gears that involve systems, materials, people, machines and equipment, in addition to dimensions of space and time that need to be used in all their details.. The work, organized into seven chapters, addresses products and services, production systems, production planning and control, materials management and production controls.. To reinforce the learning of all this content, at the end of each chapter, there are several questions for review.. This 4th edition has as a novelty the access to the Chiavenato Digital Virtual Classroom, where you can find complementary content to the work, such as cases for discussion and exercises, in addition to support texts, such as learn more and trends in Production Management.. APPLICATION This book was designed to provide a generic and integrated view of the production process in an introductory approach.. It is recommended reading for everyone involved in the challenging area of production, whether professionals, students, external or internal consultants.. ?